Shipping And Delivery Terms
The delivery and shipping terms will be updated from time to time. Therefore, please check here for the latest updates before placing an order.
Enjoy free UK shipping on orders over £40
Cut-off time for 24 Hour and 48 Hour delivery: 9:00 AM
Shipping fees include handling and packing fees as well as postage costs.
24 Hour Delivery — Tracked, with email updates (UK only)
| Size of parcel | Delivery time | Weight | Delivery charge | Free delivery over £40 | Track your shipment |
|---|---|---|---|---|---|
| Small Parcel [Up to 2 Kg] Length 45cm, Width 25cm, Depth 16cm | Next business day from dispatch to UK addresses | Up to 0–2 KG | £5.99 | — | |
| Medium Parcel [Up to 10 Kg] Length 61cm, Width 46cm, Depth 46cm | Next business day from dispatch to UK addresses | Up to 0–10 KG | £8.99 | — |
48 Hour Delivery — Tracked, with email updates (UK only)
| Size of parcel | Delivery time | Weight | Delivery charge | Free delivery over £40 | Track your shipment |
|---|---|---|---|---|---|
| Small Parcel [Up to 2 Kg] Length 45cm, Width 25cm, Depth 16cm | 2 business days from dispatch to UK addresses | Up to 0–2 KG | £3.99 | FREE | |
| Medium Parcel [Up to 10 Kg] Length 61cm, Width 46cm, Depth 46cm | 2 business days from dispatch to UK addresses | Up to 0–10 KG | £7.99 | FREE |
24 Hour and 48 Hour delivery options are available for UK addresses only.
International Delivery
We also deliver internationally. Delivery times and charges will be calculated at checkout based on destination and parcel weight.
International customers are responsible for any customs duties, import taxes or fees charged by their own country. These charges are not included in our shipping fees and are collected by the courier or local authority on delivery.
Returns
Please review the details below before sending an item back to us.
Return window
We accept returns within 14 days of the delivery date.
Original packaging
All returned items must be sent back in their original packaging.
Tracked courier service
Returns must be sent using a tracked courier service so that we're able to confirm receipt of your parcel.
Return postage costs
Return postage is covered by us only when you've received the wrong item or a damaged item. In all other circumstances, return shipping costs are the customer's responsibility.
Credit Note
If an item in your order is out of stock on our end, we'll notify you by email as soon as possible.
Please reply to that email within 48 hours to let us know how you'd like to proceed. In this email, we're happy to offer you a credit note, a refund, or a replacement — whichever works best for you.
If we don't hear back from you within 48 hours, we'll automatically issue a credit note to your account. This credit note has no expiry date and can be used towards any future purchase.